Privacy policy

 

Privacy Policy

Last updated: May 2026

1. Introduction

At Everenth, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our website or placing an order, you agree to the practices described in this policy.

2. Who We Are

Everenth is an e-commerce brand selling dietary supplements. For any privacy-related enquiries, please contact us at: 📧 support@everenth.com

3. Information We Collect

We may collect the following personal information when you use our website or place an order:

  • Contact information — name, email address, phone number
  • Shipping information — delivery address
  • Payment information — billing address and payment details (processed securely by our payment provider; we do not store card details)
  • Order information — products purchased, order history
  • Technical data — IP address, browser type, device information, and browsing behaviour on our website via cookies

4. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to customer service enquiries
  • Improve our website and product offerings
  • Send marketing communications, where you have given consent
  • Comply with legal obligations

5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract — to fulfil orders you have placed
  • Legitimate interests — to improve our services and prevent fraud
  • Consent — for marketing communications, which you may withdraw at any time
  • Legal obligation — where required by applicable law

6. Sharing Your Data

We do not sell your personal data to third parties. We may share your information with trusted third parties solely to operate our business, including:

  • Shipping carriers — to deliver your order
  • Payment processors — to handle transactions securely
  • E-commerce platforms — such as Shopify, which hosts our store
  • Marketing platforms — such as Meta, where you have consented to marketing

All third parties are required to handle your data securely and in accordance with applicable law.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and support marketing efforts. You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of the website.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements. Order data is typically retained for up to 5 years in accordance with applicable regulations.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the data we hold about you
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to withdraw consent for marketing at any time
  • The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at support@everenth.com.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted and processed securely.

11. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes acceptance of the revised policy.

13. Contact

For any privacy-related questions or requests: 📧 support@everenth.com